Cancellation Policy

Cancellation Policy

We fully understand that cancellations are sometimes required due to illness or other extenuating circumstances.

However, in order to facilitate booking management for other patients, we would ask that cancellations be made a minimum of 24 hours in advance of the appointed time. This will enable us to optimise our appointments and ensure all patients are catered for in a timely fashion.

Where less than 24 hours’ notice is given, we may need to impose penalties as per below:

• 12-24 hours’ notice: 50% of session fee
• <12 hours’ notice: 100% of session fee