Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our Privacy Policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Rachel Neary Physiotherapy aims to ensure the highest standard of care and confidentiality for our patients. How we deal with your information is consistent with the privacy principles of the General Data Protection Regulation (GDPR) with details outlined below: 

In order to provide for your care, we need to collect and keep information about you and your health on our records.

  • We will only ask for and keep information that is necessary.
  • We will only keep your records for as long as is necessary and in accordance with legal requirements.
  • We will attempt to keep it as accurate and up-to-date as possible.
  • We will explain the need for any information we ask for if you are not sure why it is needed.
  • We ask you to inform us about any relevant changes that we should know about, such as any new medical treatment or change of contact details.
  • Practice staff may have access to your records for:
  • Typing referral letters to GPs, Hospital consultants, etc.
  • Opening letters from hospitals and consultants. These letters may be appended to your paper record or scanned into your electronic record.
  • Scanning clinical letters, reports and any other documents not available in electronic format.
  • Photocopying or printing documents for referral to consultants.
  • Handling, printing, photocopying and mailing or emailing medico-legal, health insurance reports etc. and associated documents.
  • We will only keep your records for as long as is necessary and in accordance with legal requirements.
Access to patient records is regulated to ensure that they are used only to the extent that enables the clinic staff to perform their tasks for the proper functioning of the clinic. In this regard, we may need to pass some of your information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released and this will not be done without prior consent from you These other professionals are also legally bound to treat your information with the same duty of care and confidentiality that we do.

We value your opinion. If you have comments or questions about our Privacy Policy, please send them to, or contact: Rachel Neary Physiotherapy, 5 Laurkur House, Deansgrange Road, Deansgrange, County Dublin.